Privacy Policy

Soluvie Wellness respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.soluviewellness.com, contact us, request an appointment, submit a website form, or communicate with us by telephone, email, or text message.

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.

Depending on how you interact with us, we may collect:

● Contact information, such as your name, telephone number, email address, mailing address, and preferred method of contact.

● Appointment and service-request information, such as your requested service, preferred appointment date or time, and information you voluntarily provide when requesting an appointment or customer support.

● Communications, including messages submitted through a Contact Us or appointment-request form and records of telephone, email, or text communications.

● Transaction information, such as services purchased and payment-related records. Payment-card information may be processed by a third-party payment processor and may not be stored directly by us.

● Device and website-use information, such as IP address, browser type, device type, referring pages, pages visited, and approximate location derived from an IP address. This information may be collected through cookies, pixels, analytics tools, server logs, or similar technologies.

● Health-related information you choose to provide. Please do not submit urgent, highly sensitive, or detailed medical information through a general website form unless the form is specifically identified as a secure patient form.

2. How We Collect Information

We may collect personal information:

● When you request or schedule an appointment;

● When you call, email, or text Soluvie Wellness;

● When you complete a Contact Us, appointment-request, newsletter, or other website form;

● When you voluntarily provide information during an inquiry or customer-care interaction;

● Automatically when you use our website, through cookies, analytics technologies, and server logs; and

● From service providers that help us operate our website, communications, scheduling, payment, or business systems.

We may use personal information to:

● Respond to questions and appointment requests;

● Schedule, confirm, reschedule, or cancel services;

● Provide appointment notifications, follow-ups, reminders, customer care, and service-related updates;

● Communicate about services, promotions, or educational information when permitted by law and when the required consent has been obtained;

● Process transactions and maintain business records;

● Operate, maintain, secure, and improve our website and services;

● Detect or prevent fraud, misuse, security incidents, or other harmful activity;

● Comply with legal, regulatory, professional, and recordkeeping obligations; and

● Protect the rights, safety, and property of our patients, website users, staff, business, and others.

We may disclose personal information only as reasonably necessary to:

● Service providers that assist with website hosting, scheduling, communications, analytics, payment processing, information technology, security, or other business operations, subject to appropriate contractual or legal protections;

● Professional advisers, such as attorneys, accountants, auditors, or insurers;

● Government authorities, regulators, courts, or law enforcement when required or permitted by law;

● Protect health, safety, rights, property, or the integrity of our services; or

● Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

We do not sell personal information for money. We do not disclose personal information to third parties for their own independent marketing purposes without appropriate consent.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact information is not shared or sold to third parties for text-messaging purposes. We may use vendors that act on our behalf to deliver and support our messaging program, but they may use text-messaging data only to provide those services to Soluvie Wellness and may not use it for their own marketing.

Our website may use cookies and similar technologies to support website functions, understand traffic, remember preferences, measure performance, and help protect the website. You can adjust your browser settings to refuse or delete cookies; however, some website features may not function properly.

Some browsers offer a “Do Not Track” signal. Because there is not a universally accepted standard for responding to these signals, our website may not respond to them. Where legally required, we will honor recognized browser-based privacy preference signals, such as the Global Privacy Control.

Third-party website, analytics, scheduling, payment, map, video, or social-media tools may collect information under their own privacy policies. Soluvie Wellness does not control the privacy practices of third-party websites or services.

SMS consent is voluntary and is not a condition of purchasing any goods or services. Consent to receive text messages is separate from consent to receive telephone calls or email. You may submit a website form without checking the optional SMS consent box.

If you opt in, Soluvie Wellness may send text messages to the mobile number you provide for the purposes described at the point of consent. Message frequency may vary. Message and data rates may apply. Consent is not transferable to another person or telephone number.

If you wish to be removed from receiving future communications, you can opt out by texting STOP. You may also revoke text-message consent at any time by using any other reasonable method communicated to us.

Program Name and Message Types

The messaging program is provided by Soluvie Wellness. After opting in, you may receive text messages regarding appointment requests, appointment confirmations, reminders, scheduling changes, follow-ups, customer-care responses, service updates, and—only when separately and lawfully authorized—promotional or educational messages.

STOP Instructions

You can cancel the SMS service at any time by texting STOP. After you send STOP, we will send one SMS message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from that messaging program unless you initiate a new conversation or opt in again. If you want to rejoin, sign up again using the same method you used initially.

HELP Instructions

If you are experiencing issues with the messaging program, reply HELP for assistance or contact Soluvie Wellness at (559) 338-5503.

Message Frequency and Charges

Message frequency may vary. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier and is outside Soluvie Wellness’s control.

Privacy

Your participation in the SMS program is governed by this Privacy Policy. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have questions regarding privacy, please read this Privacy Policy at https://www.soluviewellness.com/privacy-policy or contact us using the information below.

This website Privacy Policy describes information practices associated with the Soluvie Wellness website and general business communications. It is not a substitute for Soluvie Wellness’s HIPAA Notice of Privacy Practices. When the Health Insurance Portability and Accountability Act (HIPAA) applies to protected health information, our uses and disclosures of that information are governed by HIPAA and our Notice of Privacy Practices.

Submitting an appointment request does not establish a clinician-patient relationship anddoes not guarantee an appointment. Do not use the website, email, or text messaging for medical emergencies. Call 911 or go to the nearest emergency department if you believe you are experiencing an emergency.

Text messages and ordinary email may not be encrypted. Please avoid sending sensitive medical, financial, or identification information through an unsecured communication channel.

9. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, to provide requested services, maintain business or clinical records, resolve disputes, enforce agreements, and satisfy legal, regulatory, tax, insurance, and professional obligations. Retention periods vary by the type of information and applicable requirements.

10. Your Privacy Choices and Requests

You may contact us to:

● Ask what personal information we maintain about you;

● Request correction or deletion of personal information, subject to legal and record-retention exceptions;

● Change communication preferences; or

● Ask questions about this policy.

California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing. These rights may be subject to exceptions, and some laws apply only to businesses that meet statutory thresholds. We will not discriminate against you for exercising a right provided by applicable law. To make a request, contact us using the information in Section 14. We may need to verify your identity before completing a request.

11. Children’s Privacy

Our website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information online from a child under 13 without legally valid parental or guardian consent. If you believe a child has provided personal information through the website, please contact us so we can review and address the matter.

12. External Links

Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. Material changes will be communicated as required by applicable law.

14. Contact Us

Soluvie Wellness
1646 E. Herndon Avenue, Suite 106
Fresno, CA 93720
Phone: (559) 338-5503
Website: https://www.soluviewellness.com